TERMS AND CONDITIONS

When placing an order with Hove Actually Vintage China, the customer agrees to the terms and conditions detailed below. Please read through carefully prior to placing your order.

Deposit

A deposit is required at the time of booking to secure your date.

£50 deposit for bookings up to £200.
25% deposit of the total booking value for bookings over £200.

Full payment is required one calendar month prior to the event.

The breakages deposit (please see below) is required 7 days prior to the event.

Should you need to cancel your booking within one month of the event, please see details below.

Delivery And Collection

We cover our local area of Brighton & Hove and throughout Sussex.

For bookings over £85, local delivery/collection within 5 miles of Hove Park is free.

For delivery and collection further afield or bookings under £85 we charge 45p per mile.

Delivery and collection

Breakages Deposit

We require a fully refundable (less breakages/damage/loss) breakages deposit to be paid 7 days prior to the event.

The breakages deposit is based on the size of event as detailed below.

£25 breakages deposit for bookings under £100.
£40 breakages deposit for bookings £100 to £200.
£60 breakages deposit for bookings £200 to £400.
£80 breakages deposit for bookings over £400.

The breakage deposit is to be paid as a separate BACS payment and will be returned (less damage costs) within 7 days of the event by BACS.

If breakages/damage or mislaid items exceed the amount of the breakages deposit the difference will be payable by the customer after the event.

Broken items should be wrapped separately and returned along with all other items.

Breakages & damages (including chips and cracks) are charged as follows:

Cup, saucer, tea plate, sugar bowl, milk jug, small glass jugs, small glass bonbon dishes, wine glasses, prosecco glasses and water glasses are charged at £4 each.
Teapots, coffee pots and tiered cake stands are charged at £25 each.
Cake plates, medium vases, tablecloths, sugar tongs, water jugs and large glass pedestal stands are charged at £10 each.
Medium pedestal cake stands & dishes, silver jam dishes, silver plates/dishes, small vases are charged at £7.50 each.
Missing cutlery is charged at £3 per item.

Cancellation Fee

Please advise of cancellations in writing by email, as soon as possible.

Please note deposits paid at the time of booking are non refundable.

Full payment is required 30 days prior to the event, after this time the following cancellation fees apply to the balance paid.

Cancellations fees (less the non refundable deposit) are as follows:

25% cancellation fee applies if cancelled within 30 – 7 days prior to the event date.
50% cancellation fee applies if cancelled within 7 days of the event.

Patterns/Colour Selection

In most cases our trio’s are matching sets unless otherwise specified or requested at the time of booking. Each trio is made up with a beautiful tea cup, saucer and cake plate, ensuring each place setting provides the wow factor to every guest. Depending on the occasion and colour scheme in some cases by mix-matching carefully selected collections these can also provide a beautiful place setting, in particular our stunning classic collection of white and gold bone china which looks stunning as mix-matched trios.

We do our very best to always meet and exceed your expectations on every occasion however large or small the event, and will always try to provide specific colour schemes and pattern requests as discussed at the time of booking. Unfortunately, this can’t always be guaranteed. On occasion we may need to make last-minute adjustments, due to damage or breakage etc on previous events. Our beautiful china will be provided without chips or cracks but due to the age there may be some slight fading to the gilt.

Care Instructions

To preserve the lifespan of our treasured items and to avoid damage & breakages where possible, please follow the instructions below.

Please don’t under any circumstances put any of our items into the dishwasher, as this can cause damage and fading over time.
Please don’t heat any of our tableware by putting it into the oven, microwave or on hot plates.
Please do return all items to us unwashed. We will carefully handwash everything upon its return.
Please do enjoy using our treasured collection.

Instructions for Use

Your hired pieces will arrive sparklingly clean and beautifully wrapped in bubble wrap, ready to simply unwrap and use.
Once unwrapped please place the bubble wrap back inside the plastic box to be returned to us after use. Please don’t use the bubble wrap to rewrap dirty crockery as this can’t then be reused and is less sustainable.
Please check through the inventory provided with the items to ensure everything is included. If not please let us know straight away, before the event.
After use simply scrape off food waste and place the items in the return boxes/crates, using newspaper provided to wrap larger items such as teapots, pedestal dishes & cake stands.
We will then collect the empty boxes with the bubble wrap and the boxes of used items, carefully stacked in the provided crates/boxes as above.
We then hand wash the items once returned. Please don’t wash the items, as excessive washing can cause fading and clouding, we will wash them again once returned to us.
We love that our vintage collection of tableware is being given another opportunity to be enjoyed. Occasionally breakages and damage can happen so please don’t worry. If any items are damaged or broken simply return them to us wrapped in newspaper and let us know when we collect them.
Once returned we will check through all the items against the inventory and carefully handwash them ready for their next event.
Your breakages deposit will be returned within 5 days (usually the next day after collection) less the fee for broken/damaged or missing pieces.