Terms And Conditions
When placing an order with Hove Actually Vintage China, the customer agrees to the terms and conditions detailed below.
Please read through carefully prior to placing your order.
Deposit
A deposit is required at the time of booking to secure the date.
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Bookings from £55 - £100 require a £25 deposit.
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Bookings from £100 -£250 require a £50 deposit.
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Bookings over £250 require a £100 deposit.
Should you need to cancel the booking for any reason the deposit, less a £25 admin fee will be refunded up to 21 days prior to the event. ( Therefore on bookings under £100 where the deposit is £25 this would be non-refundable)
Should you need to cancel within 21 days of the event date, the deposit is non refundable.
Full payment is required 21 days prior to the event, along with the returnable breakage deposit detailed below.
Cancellation fees apply from 21 days prior to the event. Please see details below.
Delivery And Collection
We cover our local area of Brighton & Hove and throughout Sussex.
For bookings over £85, local delivery/collection within 5 miles of Hove Park is free.
For delivery and collection further afield or bookings under £85 we charge 45p per mile.
Breakages Deposit
We require a refundable (less breakages/damage/loss) breakages deposit at the time of making full payment 21 days prior to the event.
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£25 breakages deposit for bookings £55 to £100.
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£50 breakages deposit for bookings £100 to £250.
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£75 breakages deposit for bookings £250 to £400.
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£100 breakages deposit for bookings over £400.
The breakage deposit is to be paid as a separate BACS payment and will be returned (less damage costs) within 7 days of the event by BACS.
If breakages/damage or mislaid items exceed the amount of the breakages deposit the difference will be payable by the customer after the event.
Broken items should be wrapped separately and returned along with all other items.
Breakages & damages (including chips and cracks) are charged as follows:
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Cup, saucer, tea plate, sugar bowl, milk jug, small glass jugs, small glass bonbon dishes, wine glasses, prosecco glasses and water glasses are charged at £5 each.
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Teapots, coffee pots and tiered cake stands are charged at £25 each.
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Cake plates, medium vases, tablecloths, sugar tongs, water jugs and large glass pedestal stands are charged at £10 each.
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Medium pedestal cake stands & dishes, silver jam dishes, silver plates/dishes, small vases are charged at £7.50 each.
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Missing cutlery is charged at £5 per item.
Cancellation Fee
Cancellation must be made in writing by email.
Deposits are refundable up to 21 days prior to the event less a £25 admin fee.
Deposits are non-refundable after 21 days prior to the event.
Full payment is required 21 days prior to the event and therefore after full payment has been made the following cancellation fees apply.
Cancellations fees are as follows:
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25%, 21 – 14 days prior to the event date.
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50%, 14 – 3 days prior to the event date.
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100% non-refundable 2 days prior to the event.
Instructions for use
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Your hired pieces will arrive sparklingly clean and beautifully wrapped in bubble wrap, ready to simply unwrap and use.
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Once unwrapped please place the bubble wrap back inside the plastic box to be returned to us after use. Please don’t use the bubble wrap to rewrap dirty crockery as this can’t then be reused and is less sustainable.
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Please check through the inventory provided with the items to ensure everything is included. If not please let us know straight away, before the event.
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After use simply scrape off food waste and place the items in the return boxes/crates, using newspaper provided to wrap larger items such as teapots, pedestal dishes & cake stands.
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We will then collect the empty boxes with the bubble wrap and the boxes of used items, carefully stacked in the provided crates/boxes as above.
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We then hand wash the items once returned. Please don’t wash the items, as excessive washing can cause fading and clouding, we will wash them again once returned to us.
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We love that our vintage collection of tableware is being given another opportunity to be enjoyed. Occasionally breakages and damage can happen so please don’t worry. If any items are damaged or broken simply return them to us wrapped in newspaper and let us know when we collect them.
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Once returned we will check through all the items against the inventory and carefully handwash them ready for their next event.
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Your breakages deposit will be returned within 5 days (usually the next day after collection) less the fee for broken/damaged or missing pieces.
Care Instructions
To preserve the lifespan of our treasured items and to avoid damage & breakages where possible, please follow the instructions below.
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​Please don’t under any circumstances put any of our items into the dishwasher, as this can cause damage and fading over time.
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Please don’t heat any of our tableware by putting it into the oven, microwave or on hot plates.
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Please do return all items to us unwashed. We will carefully handwash everything upon its return.
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Please do enjoy using our treasured collection.
Patterns/Colour Selection
In most cases our trio’s are matching sets unless otherwise specified or requested at the time of booking. Each trio is made up with a beautiful tea cup, saucer and cake plate, ensuring each place setting provides the wow factor to every guest. Depending on the occasion and colour scheme in some cases by mix-matching carefully selected collections these can also provide a beautiful place setting, in particular our stunning classic collection of white and gold bone china which looks stunning as mix-matched trios.
We do our very best to always meet and exceed your expectations on every occasion however large or small the event, and will always try to provide specific colour schemes and pattern requests as discussed at the time of booking. Unfortunately, this can’t always be guaranteed. On occasion we may need to make last-minute adjustments, due to damage or breakage etc on previous events. Our beautiful china will be provided without chips or cracks but due to the age there may be some slight fading to the gilt.
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If you have any questions regarding the terms and conditions please contact us directly to chat through prior to booking.
