Hove Actually Vintage China
TERMS & CONDITIONS
Welcome to our Terms & Conditions. We've outlined below how everything works and the terms that apply to your booking with Hove Actually Vintage China. Please take a moment to read through, and feel free to contact us if you have any questions at all.
SECURING YOUR BOOKING
To secure your date, a non-refundable deposit is payable at the time of booking. For bookings under £100, this is £50 and for bookings over £100, a deposit of 50% of the total booking value applies. The remaining balance is due one month before your event with a separate refundable breakages deposit payable seven days before.
If you need to cancel within one month of your event, cancellation charges will apply as set out below.
DELIVERY & COLLECTION
We cover Brighton & Hove and the wider Sussex area. For bookings over £85, local delivery/collection within 5 miles of Hove Park is free of charge. For bookings under £85 or locations further afield, a mileage charge of 45p per mile applies.
BREAKAGES DEPOSIT
We understand that accidents can occasionally happen; therefore, a fully refundable breakages deposit of 25% of your total booking value is required seven days before your event. This is returned within seven days after your event, less any costs for damage, loss, or breakages. If any items are damaged, lost or returned broken, the cost will be deducted from the breakages deposit. If the cost exceeds this deposit, the remaining balance will be payable after the event. To help us process this smoothly, we ask that any broken items are wrapped separately and returned along with all other items.
Breakages & damages (including chips and cracks) are charged per item as follows:
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Cup, saucer, tea plate, sugar bowl, milk jug, small glass jugs, small glass bonbon dishes, wine glasses, prosecco glasses, and water glasses – £4 each
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Teapots, coffee pots – £25 each
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Tiered cake stands - £15 each
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Cake plates, medium vases, tablecloths, sugar tongs, water jugs, and large glass pedestal stands – £10 each
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Medium pedestal cake stands & dishes, silver jam dishes, silver plates/dishes, small vases – £7.50 each
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Missing cutlery – £3 per item
We truly appreciate the care taken with our vintage pieces, and thank you for helping us keep everything in beautiful condition for future events.
CANCELLATIONS
If you need to cancel your booking, we kindly ask that you let us know in writing by email as soon as possible.
Deposits paid at the time of booking are non-refundable.
The remaining balance is due one month before your event. After this point, cancellation charges (excluding the non-refundable deposit) apply as follows:
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25% for cancellations made 30–14 days before your event.
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50% for cancellations made within 14 - 4 days of the event.
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100% for cancellations made 4 days prior to the event.
We understand that plans can change and will always do our best to handle cancellations fairly and with care.
CHOOSING YOUR CHINA
Our vintage china is supplied as matching trios, unless otherwise requested at the time of booking. Each trio includes a teacup, saucer and tea plate, carefully selected to create a beautiful place setting. We always do our best to accommodate colour schemes and pattern requests at the time of booking. On rare occasions, substitutions may be necessary due to damage or breakages from previous events.
Every piece is carefully checked before hire and supplied in excellent condition. As genuine vintage china, you may notice gentle signs of age such as light fading to gilt detailing, which adds to its character and charm.
CARE INSTRUCTIONS & INSTRUCTIONS FOR USE
All of our china is carefully checked before hire and supplied in excellent condition. Printed care instructions and instructions for use will be provided with your items. Please do take a few minutes to read through these carefully to help avoid breakages and damage. As genuine vintage pieces, we recommend gentle handling. Items should also be re-packed as instructed on our printed care guides to ensure everything is returned safely.
If you have any questions regarding the terms and conditions please contact us directly to chat through prior to booking.