TERMS AND CONDITIONS

When placing an order with Hove Actually Vintage China, the customer agrees to the terms and conditions detailed below. Please read through carefully prior to placing your order.

Deposit

To secure your date, a non-refundable deposit is required at the time of booking.

For bookings under £100, a deposit of £50 is required. For bookings over £100, a deposit of 50% of the total booking value is requested.

The remaining balance is due one calendar month prior to your event.

A separate breakages deposit (please see below) is required 7 days before the event.

Should you need to cancel your booking within one month of the event, cancellation fees will apply. Please see details below.

Delivery And Collection

We cover our local area of Brighton & Hove and throughout Sussex.

For bookings over £85, local delivery/collection within 5 miles of Hove Park is free.

For delivery and collection further afield or bookings under £85 we charge 45p per mile.

Breakages Deposit

A fully refundable breakages deposit (less any costs for damage, loss, or breakages) is required 7 days prior to your event.

The deposit amount is based on the size of your booking:

£25 for bookings under £100
£75 for bookings between £100 and £200
£150 for bookings between £200 and £400
£200 for bookings over £400

The deposit should be paid as a separate BACS payment and will be returned within 7 days of your event, less any costs for damage or loss.

If breakages, damage, or missing items exceed the deposit, the remaining balance will be payable after the event. To help us process this smoothly, we ask that any broken items are wrapped separately and returned along with all other items.

Breakages & damages (including chips and cracks) are charged as follows:

Cup, saucer, tea plate, sugar bowl, milk jug, small glass jugs, small glass bonbon dishes, wine glasses, prosecco glasses, and water glasses – £4 each
Teapots, coffee pots, and tiered cake stands – £25 each
Cake plates, medium vases, tablecloths, sugar tongs, water jugs, and large glass pedestal stands – £10 each
Medium pedestal cake stands & dishes, silver jam dishes, silver plates/dishes, small vases – £7.50 each
Missing cutlery – £3 per item

We appreciate your care with our vintage china and elegant pieces, and thank you for helping us ensure everything is returned in perfect condition for the next event.

Cancellation Fee

If you need to cancel, we kindly ask that you notify us in writing via email at your earliest convenience.

Please note that deposits paid at the time of booking are non-refundable.

Full payment is due one month prior to your event. After this time, cancellation fees will apply (excluding the non-refundable deposit) as follows:

25% cancellation fee for cancellations made 30–10 days before the event.
50% cancellation fee for cancellations made within 10 days of the event.
100% cancellation fee for cancellations made 1 day prior to the event.

We appreciate that plans can change and will always strive to manage cancellations with care and fairness, ensuring a smooth experience for you.

Patterns/Colour Selection

Our gorgeous vintage china trios are usually presented as matching sets, unless otherwise specified or requested at the time of booking. Each trio includes a beautifully elegant teacup, saucer, and tea plate, carefully selected to create a truly stunning place setting and add a memorable “wow” factor for your guests.

We take great pride in ensuring every detail feels special and will always do our utmost to meet and exceed your expectations, whatever the size of your event. We are happy to accommodate specific colour schemes and pattern requests discussed at the time of booking, although this cannot always be guaranteed. On rare occasions, last-minute adjustments may be necessary due to damage or breakages from previous events.

You can be assured that all of our china is carefully inspected and presented in excellent condition, free from chips or cracks. As each piece is vintage, you may notice the softest signs of age, such as a gentle fading of the gilt, which only enhances its timeless charm and character.

Care Instructions

To preserve the lifespan of our treasured items and to avoid damage & breakages where possible, please follow the instructions below.

Please don’t under any circumstances put any of our items into the dishwasher, as this can cause damage and fading over time.
Please don’t heat any of our tableware by putting it into the oven, microwave or on hot plates.
Please do return all items to us unwashed. We will carefully handwash everything upon its return.
Please do enjoy using our treasured collection.

Instructions for Use

Your hired pieces will arrive sparklingly clean and beautifully wrapped in bubble wrap, ready to simply unwrap and use.
Once unwrapped please place the bubble wrap back inside the plastic box to be returned to us after use. Please don’t use the bubble wrap to rewrap dirty crockery as this can’t then be reused and is less sustainable.
Please check through the inventory provided with the items to ensure everything is included. If not please let us know straight away, before the event.
After use simply scrape off food waste and place the items in the return boxes/crates, using newspaper provided to wrap larger items such as teapots, pedestal dishes & cake stands.
We will then collect the empty boxes with the bubble wrap and the boxes of used items, carefully stacked in the provided crates/boxes as above.
We then hand wash the items once returned. Please don’t wash the items, as excessive washing can cause fading and clouding, we will wash them again once returned to us.
We love that our vintage collection of tableware is being given another opportunity to be enjoyed. Occasionally breakages and damage can happen so please don’t worry. If any items are damaged or broken simply return them to us wrapped in newspaper and let us know when we collect them.
Once returned we will check through all the items against the inventory and carefully handwash them ready for their next event.
Your breakages deposit will be returned within 5 days (usually the next day after collection) less the fee for broken/damaged or missing pieces.

If you have any questions regarding the terms and conditions please contact us directly to chat through prior to booking.